eWorkOrder is a next generation Facilities Management application hosted by Big Sky Technologies. To view a quick product demo click here.

Big Sky is proud to announce the release of eWorkOrder version 3.3. This version boasts a Purchase Order capability including a parts catalog capability. This optional feature can be used to purchase items using part numbers and quantities from various vendors and it includes both a receiving capability and invoicing. You can read more about the added features of version 3.3 in the Recent News section.

eWorkOrder integrates voice and text messaging with web portal technology to provide the most complete communications infrastructure available. eWorkOrder connects all members of the Facility Maintenance workgroup with each other, with automated maintenance workflows, and with information that is captured in a centralized maintenance history database.

eWorkOrder provides anytime, anywhere access for a highly mobile and geographically dispersed Facility Maintenance workgroup comprised of Store/District/Regional Managers, Facility Managers, Call Center Agents, Service Providers, Trade Contractors, Equipment Suppliers, and Corporate Finance.

eWorkOrder's Facility Manager's Portal screen (click for larger image)

Collateral

• eWorkOrder Datasheet

The key features of eWorkOrder, many of which are not found in traditional facility management systems, are:

• eWorkOrder extends multiple connectivity options to the Facility Maintenance workgroup for telephone, web browser, pda, pager, e-mail and/or fax access to a centralized maintenance database.
  
  
• eWorkOrder offers configurable, role-based web portals to support the many user roles in a Facility Maintenance workgroup. The Facility Manager's portal main screen displays all new work requests, all overdue work orders, and all messages from store managers, contractors, and other Facility Managers. The Contractor's portal main screen displays all new work orders awaiting acknowledgment, all overdue work orders, and new messages from Facility Managers. The Store Manager's portal main screen displays the status of all open work orders and lists all completed work waiting to be rated.
  
  
• eWorkOrder's web-based portal provides Facility Managers and Call Center agents with the capability to create and dispatch work orders to Contractors automatically, to exchange messages with Store Managers and Contractors for coordinating work in progress and resolving issues, and to generate reports, manage workflow, and process invoices. It provides Contractors with the capability to acknowledge work orders, update work status, and submit invoices.
  
  
• eWorkOrder’s telephone interface provides the Store Manager with the capability to submit new service requests, check status of existing service requests, and to rate completed work. The telephone interface allows the Contractor to acknowledge the receipt of work orders, report job start and completion, and to update job status.
  
  
  

eWorkOrder's Work Request with Voice Message (click for larger image)



• eWorkOrder answers and processes incoming service requests from the telephone and web interfaces. Work requests may be queued for processing by a Facility Manager or Call Center agent or may be immediately dispatched to a Contractor.
  
  
• eWorkOrder provides a powerful internal messaging capability to facilitate interactive dialog between store management, facility management, and trade contractors for coordinating work in progress and resolving issues. All voice and text messages are captured and stored within the work order and may be referenced at any time. Even voice messages can be accessed and replayed at any time.
  
  
• eWorkOrder provides the ability to attach photos, drawings, contracts and quotes to the work order for reference and/or review by any member of the Facility Maintenance workgroup.
  
  
• eWorkOrder tracks workflow to ensure that work requests are completed on time and within budget. Configurable response times for key workflow milestones are used by the system to generate overdue alerts.
  
  
• eWorkOrder streamlines invoice processing from the electronic submission of an invoice by the Contractor, the review and approval by a Facility Manager, to the electronic export of approved invoices to a Corporate accounting system.
  
  
• eWorkOrder integrates with Corporate "systems of record" to export other financial data such as accrued maintenance liability and rolling operating forecasts.
  
  
• eWorkOrder audit trails a complete history of all events which occur during the work order life cycle for reference by all members of the Facility Maintenance workgroup.
  
  
• eWorkOrder supports multiple service request types which include unscheduled maintenance, scheduled maintenance, capital projects, equipment and supply purchases, and other store related requests requiring home office coordination.
  
  
• eWorkOrder provides an integrated Project Management capability, including project creation and definition, generation of RFP/Bid documents, electronic Vendor solicitation, selection of winning proposals/bids, electronic routing of projects for approval, and the issuance and tracking of project work orders.
  
  
• eWorkOrder is a turnkey facility management solution offering 7 day, 24 hour availability with maximum system security. No capital investment in hardware or software or internal IT support is required by the Customer. All software and hardware equipment and licensing is provisioned and administered by Big Sky and requires no customer interaction. Web, telephone, paging and fax resources are immediately available for Customer use.

For additional information regarding eWorkOrder, please click here.

or, to watch a quick product demo click here.