Corporate History

Big Sky began in 1991 as a voice products group within a large data communications company, chartered to build products which bridged the public telephone and corporate data networks. The group designed, developed and patented the first network-based voice and telephony server. In 1994, the "voice products group" was spun out of the parent corporation as a private California corporation to pursue opportunities in the voice and telephony marketplace.

Soon after, Big Sky introduced a broad range of interactive voice response (IVR) applications tightly integrated with software applications running on the corporate data network. During the next three years, Big Sky developed many network-based IVR solutions for benefits enrollment, candidate screening, response surveys, collateral fax back, time and attendance reporting, event registration, help desks, and work ticket generation. To many of these applications, a web-based user interface was added to address the communication needs of the emerging workgroup computing marketplace.

In 1999, Big Sky transitioned its business model to become an Application Services Provider (ASP) and focus on solutions that automated the Facility Management process for Retail chains. eWorkOrder™ was introduced to the marketplace in 2000. It provides an extensive communications infrastructure for the facility management workgroup, automates facility management processes, and captures a complete service history in a set of centralized databases accessible by all members of the workgroup.

Big Sky continues to extend eWorkOrder functionality to address store communication needs for other workgroups in the Retail environment such as Merchandising, Store Operations, and Facilities Purchasing.