Big Sky Services
In addition to providing a complete facility management solution, we provide added value by offering implementation, training, support and consultation services.
System Implementation
Our experienced staff of professionals will assist and advise you from the initial planning to system rollout. Ongoing support and software updates are available to every eWorkOrder customer.
Assessment of Current Practices
- A review of your current facility management process
- Recommendations for improvement to current workflows or procedures
- A custom tailored set of modules that meet your specific requirements
- Development of a rollout and transition strategy for a smooth changeover
System Configuration
- Configuration of your web site, telephone support hotline, user roles and workflows
- Assistance in the implementation of necessary data feeds
- Assistance in the design and execution of data migration
System Rollout
- Assistance in creating a pilot phase
- Assistance in the coordination and management of your transition with minimal interruption to your primary business
- Continual support and communication is provided and available throughout the rollout phase
Software Upgrades
- Big Sky provides ongoing releases including new features, fixes and enhancements to existing capabilities
- Upgrades are managed and implemented with minimal impact to your organization
- Training for new features is available through monthly newsletters and tutorials
Training
Big Sky provides training services and ongoing correspondence to keep your team up to date with the latest product information and features.
Customer Education
- Big Sky provides product training for your technical administrators and facility management staff
- Video tutorials are available online for store manager and vendor training
- Customer specific training includes system configuration, workflow analysis, role based tasks and system administration
Technical Documentation
- Technical documentation is provided for the various roles and maintenance responsibilities within your organization
- Store manager and contractor guides are tailored to include your specific business rules and procedures
Newsletters
- Big Sky distributes informational newsletters on a regular basis
- "Quick Tips" and "Best Practices" are included, allowing you to take full advantage of eWorkOrder's features and functions
Support
Big Sky's Technical Support Team is available via phone, email, chat and web conferencing. We work with you to provide the best solutions possible for your specific facility management needs.
Toll-free Telephone Support
- Our dedicated and knowledgeable technical support staff is available to resolve issues and assist with questions
- The Technical Support Team is available Mon-Fri, 8 a.m. to 5 p.m. PT (excluding holidays)
- Technical issues can be communicated via phone, email, chat, web conferencing and emergency paging services
Incident Management Support
- Reported incidents are logged and tracked from start to finish
- High priority incidents are escalated immediately
- Continual updates are provided until the incident is resolved
Consulting Services
Along with our initial implementation and support services, Big Sky provides consulting to assist in the ongoing usage and analysis of your eWorkOrder system.
Various consulting services are provided as part of the standard fee structure. Big Sky also offers fee based consulting services. Please contact us for more information.
Standard Consulting Services
- The ongoing review and measurement of system usage and availability
- The administration, review and monitoring of product change requests
- An online or telephone communication to exchange and discuss new ideas related to your eWorkOrder system
Optional Services
- Implementation of additional features beyond initial setup
- Ongoing assistance and advice on system integration with existing business processes
- Account reviews and assessments
- Reports and analysis of facility management processes
