Our technical support team is here to assist you.

Training

Big Sky provides training services and ongoing correspondence to keep your team up to date with the latest product information and features. Customer specific training includes system configuration, workflow analysis, role based tasks and system administration. Video tutorials are available online for store manager and vendor training.

Technical documentation is provided for the various roles and maintenance responsibilities within your organization. Store Manager and Contractor guides are tailored to include your specific business rules and procedures. Big Sky distributes informational newsletters on a regular basis which include “Quick Tips” and “Best Practices”, allowing you to take full advantage of features and functions.

Support

Big Sky’s Technical Support team provides expert advice on best practices, assistance with technical issues, and support relating to product installation, upgrades and features.

Ongoing product releases include new features, fixes and enhancements to existing capabilities. Upgrades are managed and implemented with minimal impact to your organization. Training for new features is available through monthly newsletters and tutorials.

Reported technical issues are logged and tracked from start to finish. High priority issues are escalated immediately and continual updates are provided until resolution.

Review and measurement of system usage and availability and new implementation ideas can be communicated and discussed with Big Sky experts. We will administer, review and monitor product change requests regarding your system.

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