Provide your stores with the support and communication tools they need to be successful.

Store Operations play a critical role in the profitability and success of every business. Big Sky’s Retail Management Solutions provides an open, structured channel of communication and standard procedures for capturing and resolving store issues and requests. The web based system provides instant access to corporate documents and provides real time status of all current store operational activities.

Online documents and guides provide store employees with information to assess and address service maintenance issues, relay store facility guidelines, identify safety and emergency procedures, define facility checks or capture critical information. The custom guides can include photos, step-by-step guided text or audio and video for detailed instructions.

Store Requests

Retail Store Managers must get operational issues on the floor resolved quickly. Weather it is a broken glass, a missing sign for a new product display, or a request to replace the carpet, the store manager needs to have a means to communicate these issues and know that their requests will be sent to the appropriate person and addressed in the most effective manner.

Submit requests easily and quickly.

• Maintenance requests
• Visual Merchandising Purchase requests
• Store promotion requests

Real time Monitoring and Project Status Information

Stores gain visibility into the current status of submitted requests, such as an estimated response time for a maintenance request, or the delivery date of a submitted visual merchandising order.

Access real time status of store operational issues and activities.

• Project status (store remodels, re-fits, etc..)
• Service Request status
• Purchase Request status

Submit Operational Feedback / Results to Corporate

Stores have a consistent, standard and traceable method for reporting required operational information back to corporate.

• Contractor / Vendor performance evaluation
• In store merchandising feedback and results
• In store marketing feedback and results

Communicate Operational Issues

Report unexpected operation issues.

• Inventory discrepancies – loss prevention
• Receiving variances
• Issues or questions related to Products, Visual Merchandising, Marketing

Access Corporate Directives and Initiatives

Access corporate information stored in an online document library.

• Safety guidelines
• Facility Checks
• Emergency procedures
• Planograms
• Merchandising Maps
• Marketing programs

Watch our Screencasts Schedule a Live Demo