Our Facility Service Coordinators have More Time…
By automating the input of maintenance requests, the dispatch of work orders to vendors, and the monitoring of work in progress, our Facility Service Coordinators have more time to manage exceptions and ensure that every project or service request is completed successfully.
National Facilities Director, Public Storage
A Major Contributor to our Staff’s Outstanding Performance
One of my staff was recently singled out for providing excellent store support. Because Big Sky gets rid of all of the busy work and lets the facility staff focus on issue resolution, it is a major contributor to our staff’s outstanding performance.
Director of Facilities, Sephora USA
Big Sky has Allowed us to Maintain the High Level of Customer Service…
Providing a two way interface with Big Sky allows our call center technicians to provide immediate status back to Store Managers inquiring about outstanding work orders. This has allowed us to maintain the high level of customer service we are known for while making our maintenance process much more efficient.
VP of Information Services and Chief Technology Officer, Peet’s Coffee & Tea