Introducing Chat Support

By March 17, 2011Support

Here at Big Sky, we are focused on customer support. It’s important that we stay on a first name basis with all of our customers, and try to be as available as possible when a problem crops up.

Until now, most of our communication has been done via phone or email. The phone is great when a long explanation is required, and email is great for sending lots of detailed information, but both take time.

In steps chat.

Thanks to Google Talk chatback Chat feature, we have added a chat link to our Support and Contact pages on our website. So now, when you have a quick question simply send us a chat, and we’ll provide a quick answer. If your issue is going to take some time, we can respond with an e-mail or phone call to make sure that your issue is resolved.

So, if you’ve got a quick question, or simply want to say hi, go to our Support or Contact pages and click the Chat link.