One of the biggest benefits to using a CMMS is the ability to generate reports based on cost, time, quality, etc. For many years, Big Sky has provided our customers with the ability to generate reports to perform their own analysis. Users have utilized this data in a number of ways, including budget reports, status reports, priority reports, etc. While this method of reporting is very comprehensive and flexible, the data provided can be daunting at first glance. For this reason, we have developed a series of analytic reports that help make sense of the large amounts of data available in your maintenance history.

Analytic Reports vs. Raw Data Reports

Analytical reports are perfect for analyzing trends, showing useful statistics and measuring Key Performance Indicators (KPI’s). One example of this type of report is the Vendor Score Card. Viewing raw data is not enough when it comes to scoring a vendor on various stats. By calculating and formatting contractor data into a “score”, you can quickly and easily assess how a contractor is doing overall, compare performance to other contractors in their trade, and analyze performance trends to measure improvements. This score is often derived by measuring performance against a Service Level Agreement¬†(SLA). Weights are assigned to specific indicators and a score is calculated based on what you deem important. For example, part of the vendors total score might be based on how responsive they are. Your SLA states that emergency work orders must be acknowledged within 4 hours. Since emergency response is very important, you may chose to give these work orders a 40 point weight, with the rest of your priorities as follows: High/30, Medium/15, Low/10 and Routine/5. Based on the contractor data, we can create a table that calculates a total score.

Once the data is available in the system, these types of calculations can be done on everything from responsiveness to completion times, costs, ratings and more. After establishing KPI’s defining the report template, score cards are generated on a schedule (ex. monthly) and delivered to your contractors automatically.

This is the first entry in our series on analytic reporting. Do you have something to add? What do you measure when it comes to scorecards? Leave a comment. We would love to hear from you!

Vendor scorecards add transparency and clarification to your expectations, allowing your contractors to focus on what matters most … your stores.¬†

Want to implement Vendor Scorecards on your site? Contact us to get started today!

Join the discussion 2 Comments

  • Michelle Chiba says:

    Why not make the vendor responsible for tracking their own Kpi compliance scores? Transparency should go the other direction. Scorecard can be a combined scorecard where the owner provides their pertinent statistics as well as the vendor providing theirs. This way it’s a verification that a vendor is exercising their quality control program and taking measures to be proactive and meet the scorecard metrics rather than addressing not having met them after the fact. Utilizing a combined scorecard in this method ensures more consistent service and compliance on a daily basis.

  • Andrew Krier says:

    While this idea is a little like letting the wolf watch the chicken coup, it never hurts to double check and validate. I think it shows that you are being proactive and that you really care about your clients needs. Further more, you may track certain matrices that your client doesn’t. If you utilize your score card as a way to create dialog with your client, you might suggest improvements or modification, further exemplifying your value.